Frequently Asked Questions
Looking for your answer quickly? Chances are high that you’ll find it here, in our extensive FAQ. If it’s not here, please contact us directly. We’re here for you!
In Belgium, all orders above 30€ are shipped free of charge. Shipping for orders under 30€ is 4€. For shipments outside Belgium, but within the EU, there is an 8€ charge if the order is less than 40€.
We work with Bpost and Amazon as a distribution partner. As soon as your package info is shared with Bpost, you’ll receive a track & trace email so you can follow your order.
All orders placed before 17:00 will be delivered the next day. We work with Bpost as a distribution partner. As soon as your package info is shared with Bpost, you’ll receive a track & trace email so you can follow your order. Sendings to The Netherlands, Germany and France can take One extra day.
You can reach us at info@neapharma.be, our website chat, WhatsApp (0032468133037) and phone (0032468133037). We provide 24/7 support, which is why customers rate us 9.2 out of 10 on their Neapharma experience.