Frequently Asked Questions
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Sometimes, discount codes of 5% can be combined with ‘quantity discount’ promotions on the website. Other discount codes cannot be combined.
Neapharma products represent quality and are worth their price. That’s why our prices are what they are. Do you have a discount code larger than 5%? Then it is advisable to add your product without quantity discount to your shopping cart and select the desired quantity under quantity.
This way, you add your products at full price to your shopping cart, where you can calculate the best price with your discount code.
You can reach us via info@neapharma.be, our website chat at the bottom right, WhatsApp (0468133037), and phone (0468133037). We always provide a complete and accurate response, so you can ask questions about our products anytime and anywhere.
All orders placed before 5 PM will be delivered the next day. We collaborate with bpost as our distribution partner. Once your parcel details are shared with bpost, you will receive an email with a track & trace code, allowing you to track your order. Please note that orders for the Netherlands, Germany, and France may be delivered one day later.
We collaborate with bpost as our distribution partner. Once your parcel details are shared with bpost, you will receive an email with a track & trace code, allowing you to track your order.
In Belgium, all orders over €35 are shipped for free. For orders below €35, the shipping cost is €3.99. For international shipping within the EU, the cost is €8 for orders below €40.